At Waybhat Health Group, we value the trust and satisfaction of our patients and clients. To ensure transparency and fairness, we have established a comprehensive return policy that outlines the procedures and conditions under which returns, refunds, or exchanges may occur. This policy applies to all services and products offered by our diagnostic center.
1. Purpose of the Return Policy*
This policy is designed to ensure that our patients receive high-quality services and products. We aim to handle any concerns regarding our offerings promptly and fairly. Our commitment is to uphold the highest standards of patient care, and this policy reflects our dedication to service excellence.
2. Eligibility for Returns*
Returns or refunds are applicable under specific circumstances, including but not limited to:
Incorrect Services or Products:*If a service was not performed as requested or if an incorrect product was received, the patient may initiate a return.
Service Quality Issues:* If there are concerns regarding the quality of the service rendered, we encourage patients to report these issues within 7 days of receiving the service.
Excessive Wait Times:* If a patient experiences an unreasonable wait time beyond what was communicated (e.g., for test results), they may be eligible for a refund.
3.Return Process
To initiate a return or request a refund, patients must follow these steps:
1.Contact Customer Service:Patients should reach out to our customer service team via phone or email within 7 days of the service or product receipt. Providing details about the issue will facilitate a quicker resolution.
2.Documentation:Patients may be required to provide documentation, such as receipts, service orders, or any relevant evidence supporting their claim.
3.Review and Assessment:Our team will review the submitted information and assess the validity of the return request. This process may take up to 5 business days.
4.Resolution: Once the review is complete, we will communicate the outcome to the patient. If the return is approved, we will process the refund or exchange as applicable.
4. Refund Processing
Refunds will be issued using the original payment method. Please allow up to 14 business days for the refund to reflect in the patient’s account, depending on the financial institution.
5. Exceptions
Certain conditions may be exempt from the return policy, including:
-Services or products that have been used or altered in any way.
- Test results that have been finalized and communicated to the patient, unless there is a documented error in the reporting.
6. Changes to the Policy
Waybhat Health Group reserves the right to modify this return policy at any time. Updates will be communicated through our website and in-person notices at our diagnostic center.
Conclusion
At Waybhat Health Group, we are committed to providing exceptional service and ensuring patient satisfaction. Our return policy is an integral part of our dedication to quality and accountability. We appreciate your understanding and cooperation as we strive to meet your health needs effectively. Thank you for choosing Waybhat Health Group.